FAQ

Clothing quality

We endeavour to ensure that the clothes have been lovingly checked and packed before they are sent to you. We only share good quality clothing ready to be used and loved again.

Credit Cards

We accept all major credit cards as payment.

Postage

We happily post all purchases directly to you. However, from time to time, some items (particularly larger ones) will need to be picked up from our warehouse in Randwick NSW.

Cost of Postage

How long will it take to get my purchases

You should receive your purchase within 4-8 business days. We aim to fill your order within 3 business days from the time of purchase. We will then post it to you by post (with an average delivery time of 3-5 days).

Sizing guide

Where possible we give the sizes of the clothing as listed on the clothing itself. Where this information is not available we measure the clothing based on this size guide.

Returns

We are sure you will be happy with your purchase. However should you need to, we are happy to exchange any products. Feel free to contact the COTS team on the details below.

 

For any further questions or more information, please contact us by calling (02) 9305 6600 or emailing cots@noffs.org.au.